Many of you have probably had the pleasure talking to our customer service assistant and on-the-job trainee at McHugh & Eastwood, Charlotte Mudgway.
Charlotte’s role includes booking new shipments, monitoring schedules, advising on best methods to maximise freight spend and of course, ensuring full customer satisfaction.
Charlotte is a serious asset to the McHugh & Eastwood team!
Read below to learn more about Charlotte in our Q&A:
How has McHugh and Eastwood helped you in your career development?
McHugh and Eastwood have provided me with an amazing opportunity to undertake an on-the-job traineeship which will result in a Certificate III in International Freight Forwarding. The team are all so supportive of my learning and my (never-ending) questions. I will be fully qualified by the end of 2021!
What are your goals for the next 10 years?
I hope to continuously advance my skills in the freight industry with McHugh and Eastwood and build strong relationships with my team members and customers. In addition to customer service, I really enjoy the account-management aspect of my role, so I hope to explore this further in the future. My biggest personal goal for the next few years is to buy my very own apartment.
How do you define success?
The ultimate success to me is accomplishing all of your personal goals (big or small) and enjoying the journey. Along the way, I have discovered that it is best not to compare yourself to other people because this will only hold you back.
Tell us three things most people don’t know about you…
- I am an aunty to a beautiful nephew born in late 2020.
- I have an angelfish called Janet.
- My nickname amongst friends and family is Lala.
What is your favourite food?
Anybody in the office will tell you my favourite food is Bánh mì (Vietnamese pork roll), but only if it comes with a strong Vietnamese iced coffee!
What kinds of hobbies and interests do you have outside of work?
I love my blue 2004 Subaru Impreza RS. As soon as I got my license I upgraded my wheels, suspension, exhaust and got custom plates. I follow McLaren in the Formula 1 and my dream car is a generation 1 Nissan Cube!